Support

Contact NovaMarket

Reach the right support path for orders, account access, seller onboarding, and policy questions.

Help Center

Browse product, account, checkout, and delivery guidance before opening a request.

Open Help Center

Customer account support

Signed-in customers can review orders, addresses, and support conversations from their account area.

Go to account

Order and checkout questions

For order-specific issues, sign in first so support can review the correct order history and delivery details.

View orders

Seller onboarding

Prospective sellers can register for a storefront account. New seller accounts are reviewed before publishing.

Seller registration

Policy and abuse reports

Use this path to report suspicious listings, impersonation, counterfeit goods, checkout concerns, or other trust and safety issues affecting the marketplace.

Open Help Center

Platform identity

NovaMarket is the storefront brand presented on this site.
Website: nova-markets.org
Checkout is hosted by Stripe on behalf of NovaMarket when customers continue to payment.

Visit storefront

Response channels

Help Center for self-service support and common questions
Account-linked order and profile pages for customer support
Seller registration and approval workflow for storefront onboarding
Stripe-hosted checkout for payment processing and confirmation
Public reporting path for suspicious listings, abuse, or trust and safety concerns

Report marketplace abuse

Report listings or behavior that appears fraudulent, counterfeit, unsafe, deceptive, or abusive.
Include the product URL, seller name, order number, and any relevant screenshots when possible.
Configure ABUSE_REPORT_EMAIL or SUPPORT_EMAIL so the public site exposes a direct reporting route.

Environment notice

Stripe test mode is currently active for this environment.
Only Stripe test cards should be used until live payment keys are enabled.

Policy links