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Account & Security How do I reset my account password?

Use the sign in page password recovery option and follow the reset link sent to your email. If the message does not arrive, check spam and confirm you entered the same email registered on your NovaMarket account.

Account & Security Why does my sign in keep failing?

Login can fail when the password is wrong, the account is inactive, or repeated attempts triggered a temporary rate limit. Wait a few minutes, then retry with the exact email used during registration.

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