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Returns & Refunds How do I request a return or refund?
Open a delivered order package from your order history, choose Return / refund, pick the reason, and submit the request. Sellers or admins can then review and respond to it.
Returns & Refunds When will my refund be completed?
Refund timing depends on the seller action and your payment provider. Once a request is marked refunded in NovaMarket, your bank or card provider may still need several business days to reflect it.