NovaMarket support
How can we help today?
Find answers for orders, shipping, returns, account issues, and store policies without leaving the storefront.
Support categories
Browse by topic
Start with the category that matches your question best. Click a selected category again to remove that filter.
Shop with NovaMarket
Buying basics, gift options, and marketplace support.
Deals & Promotions
Promo codes, coupons, and campaign offers.
Checkout & Cart
Cart changes, address checks, and checkout issues.
Orders & Shipping
Order tracking, delivery timing, and address edits.
Returns & Refunds
Return requests, refunds, and damaged item support.
Account & Security
Passwords, login safety, and account maintenance.
Seller Support
Store onboarding, listing controls, and order handling.
Policies
Marketplace rules and general policy questions.
Customer favorites
Hot Questions
Showing the most relevant answers for your current filters.
Seller Support How do sellers update delivery status?
Sellers can open a delivery package in the seller workspace and update the courier, tracking number, delivery date, and package status from one page.